This policy explains when MAW refunds a payment and what to do if something about a charge looks wrong. It is part of the Terms of Service. MAW is a product of Turner Technologies LLC.
1. Player subscriptions: PRO and Pro Plus
- New subscriptions: we refund the first charge of a new subscription in full if you ask within 7 days of it. Where your local law gives you longer, you get what your law gives.
- The free trial: cancel before the 30-day trial ends and you are not charged at all.
- Renewals and partial periods are not refunded otherwise. When you cancel, your plan runs to the end of the period you paid for.
- A full refund ends the paid period at once and your account returns to Free. We email you when it is done.
2. Facility plans
Facility and organization refunds follow the facility's order form or agreement, if there is one. Our standard facility agreement gives:
- no refund of a partial month or year;
- a refund of an annual prepayment, pro rata for the unused months, if you ask within its first 30 days.
Set-up. Set-up is non-refundable once bought, and checkout says so plainly. The law still applies: a set-up we never perform is refunded in full, and so is anything the law or your card network requires us to refund.
A founding facility that leaves within its first 12 months follows the founding offer in the Terms of Service.
3. Event licenses
- A full refund if you cancel up to 14 days before the first event day.
- 50% if you cancel up to 3 days before.
- No refund after that.
Staffed event services follow the written quote.
4. Coach reviews
- A review the coach does not accept within 24 hours is never charged; the hold on your card is released.
- A review not delivered by the coach's deadline is refunded to the player in full, automatically. The deadline is the turnaround the coach set, counted from when the coach accepts, and it is never more than 14 days.
- A delivered review is refunded only for a real problem with it: the wrong video was reviewed, or the review is blank or unusable. Email support@maw.gg and tell us what is wrong; MAW support decides whether the review is refunded.
5. Studio
Studio Replay and Studio Broadcast follow the same rule as a facility plan:
- no refund of a partial month;
- an annual plan is refunded pro rata, for the unused months, if you ask within its first 30 days;
- the remote set-up session is non-refundable once bought, except a session we never hold.
6. How to ask for a refund
Email support@maw.gg with the email address on your account and the date of the charge. Never send your card number; we will never ask for it. We reply within 2 business days.
Approved refunds go back to the original payment method. How long they take to appear depends on your card issuer, usually a few business days.
7. Disputes and chargebacks
If a charge looks wrong, please contact us first at support@maw.gg so we can put it right directly. It is usually faster than a dispute with your bank. Charges appear on your card statement as MAW.GG.
If you open a chargeback, we may pause the account while it is open. If the dispute is decided in MAW's favor or withdrawn, we restore the account.