You can cancel any MAW plan at any time. This policy explains how, when it takes effect and what happens to your data. It is part of the Terms of Service. MAW is a product of Turner Technologies LLC.
1. How to cancel
Every plan can be canceled online or by email. We never hide how, and we never make you call.
- Players: cancel PRO or Pro Plus in your account settings at play.maw.gg, or email support@maw.gg.
- Facilities and organizations: cancel in the facility portal, or email support@maw.gg from an admin's email address.
- Studio: cancel in your account settings, or email support@maw.gg.
2. When it takes effect
Cancellation takes effect at the end of the current paid period. You keep access until then, and you are not charged again. Partial periods are not refunded, except as the Refund and Dispute Policy says.
3. Annual plans
Canceling an annual plan stops it renewing; it runs to the end of the year you paid for. We remind you 30 days and 7 days before an annual plan renews, so the first reminder always comes 30 to 60 days ahead, as Florida law requires, and you can cancel in time. Monthly plans get a reminder 3 days before each charge, and a free trial 7 days and 1 day before its first charge. A facility's or Studio's annual prepayment can be refunded pro rata if it asks within the first 30 days. A new annual player subscription can be refunded in full within 7 days of its first charge. A founding facility's 12-month commitment is in the Terms of Service.
4. Your data after cancellation
- Players: canceling PRO or Pro Plus returns you to Free. Your account and clips stay, and the Free allowance applies to new clips. If you move from Pro Plus to PRO or Free, clips older than 60 days stay for 60 more days from the change, and we email you when you change and 7 days before any are removed.
- When an account closes or a facility's license ends, its data and video are kept for 30 days so they can be downloaded, then deleted. Nothing else starts the 30 days.
- To export before then: players download clips from play.maw.gg, one at a time or all at once; facilities download cloud clips from the facility portal. Footage on a facility's own PC stays on that PC and follows the facility's own retention setting.
5. When MAW cancels or suspends
We may suspend or cancel an account for nonpayment, for breaking the Terms of Service, or where the law requires it. If a payment fails, we retry it for 7 days, and your access continues meanwhile. During those days we send reminders and MAW shows a clear banner. If the payment is still not made after 7 days, the license is suspended and MAW stops working entirely. Footage on your own PC stays on it. Paying restores the license at once. A player returns to Free.
6. Event licenses
An event license does not renew. Canceling one before the event follows the event refund schedule in the Refund and Dispute Policy.
7. Contact
Email support@maw.gg. We reply within 2 business days.